Privacy Policy
Your privacy and data security are our top priorities
Introduction
Sarkings ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our business services.
Information We Collect
Business Contact Information
- Company name and business registration details
- Contact person name, title, and position
- Business email address and phone number
- Business address and shipping locations
Transaction Information
- Purchase orders and quotation requests
- Payment and billing information
- Product specifications and custom requirements
- Shipping and delivery details
Technical Information
- IP address and browser information
- Website usage data and analytics
- Cookies and similar tracking technologies
How We Use Your Information
Process Orders and Transactions
Fulfill purchase orders, process payments, and manage shipping logistics for roof sarking products.
Provide Customer Support
Respond to inquiries, provide technical assistance, and resolve any issues related to our products and services.
Improve Our Services
Analyze usage patterns to enhance product quality, optimize production processes, and develop new solutions.
Send Business Communications
Share product updates, industry news, and relevant information about our roof sarking solutions (with opt-out options).
Comply with Legal Obligations
Meet regulatory requirements, maintain business records, and ensure compliance with Australian and New Zealand standards.
Data Protection and Security
We implement industry-standard security measures to protect your business information:
Encrypted Transmission
SSL/TLS encryption for all data transfers
Secure Storage
Protected servers with access controls
Regular Audits
Periodic security assessments and updates
Staff Training
Employee data protection protocols
Your Rights
Under applicable privacy laws (including Australian Privacy Principles and New Zealand Privacy Act), you have the right to:
Data Retention
We retain your business information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Typical retention periods include:
- Transaction records: 7 years (tax and accounting requirements)
- Marketing data: Until you opt-out or request deletion
- Website analytics: 26 months (standard practice)
Questions About Privacy?
We're here to help clarify any concerns
Email Us
[email protected]Mailing Address
Sarkings Privacy Officer
China Headquarters
Response Time: We aim to respond to all privacy-related inquiries within 30 business days. For urgent matters, please mark your communication as "Urgent - Privacy Request."